Dr Goel's Orthovedam Privacy Policy
This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information in accordance with applicable laws and privacy practices of healthcare service providers in India.
For questions regarding this policy, please Contact Us.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Name
- Phone number
- Email address
- Residential address
- Gender/age (where relevant for treatment)
- Medical history
- Health details and condition
- Uploaded reports and consultation notes
- Online payment details (only for processing — we do not store card numbers)
- Appointment and consultation history
We collect this information only with your consent and only for the purposes described below.
2. How We Use Your Information
We use your information for:
- Providing medical services, consultations, and follow-ups
- Scheduling and managing appointments
- Processing online payments securely
- Delivering medicines and related services
- Maintaining your medical records for continuity of care
- Responding to your questions and support requests
- Communicating reminders and important updates
- Improving our medical and website services
We do not sell or share your personal data with third parties for marketing purposes.
3. Legal Basis & Consent
By visiting our Website or using our services, you give explicit and informed consent to the collection and processing of your personal and medical data as described in this Privacy Policy.
You may withdraw consent at any time by contacting us, but this may impact your ability to use certain services.
4. Data Security and Storage
We use industry-standard security protocols and safeguards to protect your data from unauthorized access, misuse, or loss. However, no network or system is completely secure, and we cannot guarantee absolute protection.
We retain your data only for as long as necessary for treatment, legal compliance, or business operations.
5. Cookies and Tracking
Our Website may use cookies and similar technologies to:
- Improve user experience
- Analyze traffic patterns
- Monitor performance
You may choose to disable cookies in your browser settings, but this may affect some features of the Website.
6. Sharing Your Information
Your information may be shared only as necessary for:
- Providing medical consultation and services
- Legal obligations (law enforcement or statutory requirements)
- Trusted third-party service providers (e.g., payment processors, hosting), who are bound by confidentiality and usage restrictions
We do not share your medical data with unrelated third parties for marketing or commercial use.
7. Links to Other Sites
Our Website may contain links to external websites not owned or controlled by us. We are not responsible for the privacy practices or content of those sites.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Withdraw consent for further processing
To request these, contact us using the details below.
9. Changes to this Policy
We may update this Privacy Policy to reflect changes in law, technology, or operational needs. The latest version will be posted on this page with the “Effective Date”.
10. Contact Information
If you have questions or would like to exercise your rights: